@import "https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700;800&display=swap";:root{--primary:#2563eb;--primary-hover:#1d4ed8;--primary-glow:#2563eb33;--bg-color:#f8fafc;--bg-panel:#ffffffd9;--text-main:#0f172a;--text-muted:#64748b;--border-color:#e2e8f0;--success:#16a34a;--warning:#d97706;--danger:#dc2626;--info:#2563eb;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:20px;--transition:.25s cubic-bezier(.4, 0, .2, 1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg-color);color:var(--text-main);-webkit-font-smoothing:antialiased;background:linear-gradient(135deg,#eff6ff 0%,#f1f5f9 50%,#fafafa 100%) fixed;min-height:100vh;font-family:Outfit,-apple-system,sans-serif}.navbar{background:var(--bg-panel);-webkit-backdrop-filter:blur(20px);border-bottom:1px solid var(--border-color);z-index:100;justify-content:space-between;align-items:center;padding:16px 40px;display:flex;position:sticky;top:0;box-shadow:0 1px 3px #0000000a}.navbar-brand{align-items:center;gap:4px;font-size:1.4rem;text-decoration:none;display:flex}.brand-bold{color:var(--primary);font-weight:800}.brand-light{color:var(--text-muted);font-weight:400}.navbar-right{align-items:center;gap:20px;display:flex}.navbar-link{color:var(--text-muted);transition:color var(--transition);font-size:.9rem;font-weight:500;text-decoration:none}.navbar-link:hover{color:var(--text-main)}.navbar-divider{background:var(--border-color);width:1px;height:24px}.navbar-user{align-items:center;gap:10px;font-size:.9rem;font-weight:600;display:flex}.navbar-avatar{background:linear-gradient(135deg, var(--primary), #7c3aed);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:34px;height:34px;font-size:.85rem;font-weight:700;display:flex}.navbar-user-name{color:var(--text-main)}.navbar-logout{cursor:pointer;color:var(--text-muted);border-radius:var(--radius-sm);transition:all var(--transition);background:0 0;border:none;padding:6px}.navbar-logout:hover{color:var(--danger);background:#dc262614}.main-content{flex:1;max-width:960px;margin:0 auto;padding:40px 20px}h1{letter-spacing:-.03em;background:linear-gradient(135deg,#0f172a 0%,#2563eb 100%);-webkit-text-fill-color:transparent;-webkit-background-clip:text;margin-bottom:0;font-size:2.2rem;font-weight:800}h2{letter-spacing:-.02em;color:var(--text-main);font-size:1.3rem;font-weight:700}h3{color:var(--text-main);font-size:1.1rem;font-weight:700}.page-subtitle{color:var(--text-muted);margin-top:6px;font-size:1rem}.page-header{justify-content:space-between;align-items:flex-start;margin-bottom:32px;display:flex}.page-fade-in{animation:.4s ease-out fadeIn}@keyframes fadeIn{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.card-panel{border:1px solid var(--border-color);border-radius:var(--radius-xl);transition:all var(--transition);background:#fff;padding:28px;box-shadow:0 4px 16px #0000000a}.badge{text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;border-radius:20px;padding:4px 10px;font-size:.7rem;font-weight:700}.badge-open{color:#92400e;background:#fef3c7}.badge-in-progress{color:#1e40af;background:#dbeafe}.badge-resolved{color:#166534;background:#dcfce7}.badge-closed{color:#475569;background:#f1f5f9}.badge-severity-critical,.badge-severity-high{color:#991b1b;background:#fee2e2}.badge-severity-medium{color:#92400e;background:#fef3c7}.badge-severity-low{color:#166534;background:#dcfce7}.badge-critical,.badge-high{color:#991b1b;background:#fee2e2}.badge-medium{color:#92400e;background:#fef3c7}.badge-low{color:#166534;background:#dcfce7}.tickets-list{flex-direction:column;gap:16px;display:flex}.ticket-card{border:1px solid var(--border-color);border-radius:var(--radius-lg);cursor:pointer;transition:all var(--transition);background:#fff;padding:24px}.ticket-card:hover{border-color:#bfdbfe;transform:translateY(-2px);box-shadow:0 8px 24px #2563eb14}.ticket-card-top{justify-content:space-between;align-items:flex-start;margin-bottom:12px;display:flex}.ticket-card-left{flex-direction:column;gap:4px;display:flex}.ticket-id{color:var(--text-muted);font-family:monospace;font-size:.75rem;font-weight:700}.ticket-card-title{color:var(--text-main);font-size:1.1rem;font-weight:700}.ticket-card-desc{color:var(--text-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:12px;font-size:.9rem;line-height:1.5;display:-webkit-box;overflow:hidden}.ticket-card-meta{color:var(--text-muted);flex-wrap:wrap;align-items:center;gap:16px;font-size:.8rem;display:flex}.back-btn{color:var(--text-muted);cursor:pointer;transition:color var(--transition);background:0 0;border:none;align-items:center;gap:8px;margin-bottom:20px;font-family:inherit;font-size:.9rem;font-weight:500;display:inline-flex}.back-btn:hover{color:var(--text-main)}.ticket-detail-card{margin-bottom:24px}.ticket-detail-top{margin-bottom:16px}.ticket-detail-top>div{width:100%}.ticket-detail-title{color:var(--text-main);letter-spacing:-.02em;word-break:break-word;overflow-wrap:break-word;-webkit-hyphens:auto;hyphens:auto;margin-top:6px;margin-bottom:0;font-size:1.6rem;font-weight:800;line-height:1.3}.ticket-description{color:var(--text-muted);word-break:break-word;overflow-wrap:break-word;white-space:pre-wrap;margin-bottom:16px;line-height:1.6}.ticket-meta-row{color:var(--text-muted);flex-wrap:wrap;gap:24px;font-size:.85rem;display:flex}.ticket-meta-row strong{color:var(--text-main)}.csat-card{text-align:center;margin-bottom:24px}.csat-subtitle{color:var(--text-muted);margin-top:4px;margin-bottom:20px}.star-row{justify-content:center;gap:8px;margin-bottom:20px;display:flex}.star-btn{cursor:pointer;color:#cbd5e1;transition:all var(--transition);background:0 0;border:none;padding:4px}.star-btn:hover,.star-active{color:#f59e0b;transform:scale(1.15)}.csat-submitted{color:#f59e0b}.csat-submitted h3{margin-top:8px}.thread-panel{margin-bottom:40px}.thread-title{margin-bottom:20px}.thread-container{flex-direction:column;gap:16px;max-height:450px;padding-right:8px;display:flex;overflow-y:auto}.chat-bubble{word-break:break-word;overflow-wrap:break-word;border-radius:16px;max-width:75%;padding:14px 18px;font-size:.9rem;line-height:1.5;animation:.3s ease-out fadeIn}.chat-bubble-right{background:linear-gradient(135deg, var(--primary), #3b82f6);color:#fff;border-bottom-right-radius:4px;align-self:flex-end;box-shadow:0 4px 12px #2563eb26}.chat-bubble-left{border:1px solid var(--border-color);background:#f1f5f9;border-bottom-left-radius:4px;align-self:flex-start}.chat-author{margin-bottom:6px;font-size:.8rem;font-weight:700}.chat-meta{opacity:.6;margin-top:8px;font-size:.7rem}.chat-input-area{border-top:1px solid var(--border-color);margin-top:24px;padding-top:20px}.chat-input-row{gap:10px;display:flex}.send-btn{border-radius:var(--radius-md);align-items:center;padding:12px 20px;display:flex}.input-field{border:1px solid var(--border-color);border-radius:var(--radius-md);width:100%;color:var(--text-main);background:#fff;outline:none;padding:12px 16px;font-family:inherit;font-size:.9rem;transition:all .2s}.input-field:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-glow)}.input-field::placeholder{color:#94a3b8}.textarea-field{resize:vertical;min-height:80px}.btn-primary{background:linear-gradient(135deg, var(--primary), var(--primary-hover));color:#fff;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);box-shadow:0 4px 14px var(--primary-glow);border:none;padding:12px 24px;font-family:inherit;font-size:.9rem;font-weight:700}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 8px 20px #2563eb4d}.btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none}.new-ticket-btn{align-items:center;gap:8px;display:flex}.form-group{margin-bottom:20px}.form-label{color:var(--text-muted);margin-bottom:8px;font-size:.85rem;font-weight:600;display:block}.login-container{justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{border-radius:var(--radius-xl);border:1px solid var(--border-color);background:#fff;width:420px;padding:40px;box-shadow:0 20px 60px #00000014}.login-header{text-align:center;margin-bottom:32px}.login-header h1{margin-top:16px;font-size:1.6rem}.login-header p{color:var(--text-muted);margin-top:8px}.login-icon{background:linear-gradient(135deg, var(--primary), #7c3aed);color:#fff;border-radius:16px;justify-content:center;align-items:center;width:64px;height:64px;margin:0 auto;display:flex}.login-btn{width:100%;margin-top:8px;padding:14px;font-size:1rem}.error-banner{color:var(--danger);border-radius:var(--radius-md);text-align:center;background:#fef2f2;border:1px solid #fecaca;margin-bottom:20px;padding:12px 16px;font-size:.9rem}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;background:#0006;justify-content:center;align-items:center;padding:20px;animation:.2s ease-out fadeIn;display:flex;position:fixed;inset:0}.modal-content{border-radius:var(--radius-xl);background:#fff;width:520px;max-width:100%;max-height:90vh;padding:32px;overflow-y:auto;box-shadow:0 24px 48px #00000026}.modal-header{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.modal-close{cursor:pointer;color:var(--text-muted);border-radius:var(--radius-sm);background:0 0;border:none;padding:4px}.modal-close:hover{color:var(--text-main);background:#f1f5f9}.skeleton-list{flex-direction:column;gap:16px;display:flex}.skeleton-row{border-radius:var(--radius-lg);background:linear-gradient(110deg,#f1f5f9 30%,#e2e8f0 50%,#f1f5f9 70%) 0 0/200% 100%;height:100px;animation:1.5s infinite shimmer}@keyframes shimmer{to{background-position:-200% 0}}.empty-state{text-align:center;color:var(--text-muted);padding:48px 20px}.empty-state svg{opacity:.4;color:var(--primary);margin-bottom:16px}.empty-state h3{margin-bottom:8px}.empty-state p{font-size:.95rem}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.filter-tabs{flex-wrap:wrap;gap:8px;margin-bottom:24px;display:flex}.filter-tab{border:1px solid var(--border-color);color:var(--text-muted);cursor:pointer;transition:all var(--transition);background:#fff;border-radius:20px;align-items:center;gap:6px;padding:8px 18px;font-family:inherit;font-size:.85rem;font-weight:600;display:flex}.filter-tab:hover{color:var(--text-main);border-color:#bfdbfe}.filter-tab-active{background:var(--primary);border-color:var(--primary);color:#fff}.filter-tab-count{opacity:.8;font-size:.7rem}.navbar-link-active{font-weight:700;color:var(--primary)!important}.profile-avatar{border-radius:var(--radius-lg);background:linear-gradient(135deg, var(--primary), #7c3aed);color:#fff;justify-content:center;align-items:center;width:64px;height:64px;display:flex}.profile-grid{grid-template-columns:1fr 1fr;gap:20px;display:grid}.profile-item{color:var(--text-muted);align-items:flex-start;gap:12px;display:flex}.profile-label{text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:2px;font-size:.7rem;font-weight:600;display:block}.profile-value{color:var(--text-main);font-size:.95rem;font-weight:500;display:block}.ws-indicator{border-radius:20px;align-items:center;gap:6px;padding:4px 12px;font-size:.8rem;font-weight:600;display:flex}.ws-connected{color:var(--success);background:#16a34a14}.ws-disconnected{color:var(--text-muted);background:#f1f5f9}.live-dot{background:var(--success);border-radius:50%;width:8px;height:8px;margin-left:8px;animation:2s ease-in-out infinite livePulse;display:inline-block}@keyframes livePulse{0%,to{opacity:1;box-shadow:0 0 #16a34a66}50%{opacity:.7;box-shadow:0 0 0 6px #16a34a00}}.toast-container{z-index:10000;flex-direction:column;gap:10px;max-width:420px;display:flex;position:fixed;top:24px;right:24px}.toast{border-radius:var(--radius-md);border:1px solid var(--border-color);background:#fff;align-items:flex-start;gap:12px;min-width:320px;padding:14px 16px;animation:.35s ease-out toastSlideIn;display:flex;box-shadow:0 8px 32px #0000001f}.toast-success{border-left:4px solid var(--success)}.toast-success .toast-icon{color:var(--success)}.toast-error{border-left:4px solid var(--danger)}.toast-error .toast-icon{color:var(--danger)}.toast-warning{border-left:4px solid var(--warning)}.toast-warning .toast-icon{color:var(--warning)}.toast-info{border-left:4px solid var(--info)}.toast-info .toast-icon{color:var(--info)}.toast-icon{flex-shrink:0;margin-top:1px}.toast-body{flex-direction:column;flex:1;gap:2px;display:flex}.toast-title{color:var(--text-main);font-size:.9rem;font-weight:600}.toast-message{color:var(--text-muted);font-size:.8rem;line-height:1.4}.toast-dismiss{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:4px;flex-shrink:0;padding:2px;transition:all .2s}.toast-dismiss:hover{color:var(--text-main);background:#f1f5f9}@keyframes toastSlideIn{0%{opacity:0;transform:translate(100px)}to{opacity:1;transform:translate(0)}}.btn-secondary{border-radius:var(--radius-md,12px);cursor:pointer;color:var(--text-main);border:1.5px solid var(--border-color,#e2e8f0);background:0 0;padding:10px 20px;font-family:inherit;font-size:.9rem;font-weight:600;transition:all .2s}.btn-secondary:hover{border-color:var(--primary);color:var(--primary);background:#f1f5f9}.error-banner{border-radius:var(--radius-sm,8px);color:#ef4444;background:#ef444414;border:1px solid #ef444433;margin-bottom:16px;padding:10px 14px;font-size:.85rem}.form-row{gap:12px;display:flex}.custom-select{-webkit-user-select:none;user-select:none;width:100%;font-family:inherit;font-size:.9rem;position:relative}.custom-select-trigger{border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-main);cursor:pointer;background:#fff;outline:none;justify-content:space-between;align-items:center;gap:8px;min-height:48px;padding:12px 16px;transition:all .2s;display:flex}.custom-select-trigger:hover{border-color:#94a3b8}.custom-select-trigger:focus-visible{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-glow)}.custom-select-value{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.custom-select-value.placeholder{color:#94a3b8}.custom-select-chevron{color:#94a3b8;flex-shrink:0;transition:transform .25s cubic-bezier(.4,0,.2,1)}.custom-select-chevron.open{transform:rotate(180deg)}.custom-select-dropdown{z-index:500;border:1px solid var(--border-color);border-radius:var(--radius-md);background:#fff;max-height:240px;animation:.2s ease-out selectFadeIn;position:absolute;top:calc(100% + 6px);left:0;right:0;overflow-y:auto;box-shadow:0 12px 32px #0000001f}@keyframes selectFadeIn{0%{opacity:0;transform:translateY(-8px)scale(.96)}to{opacity:1;transform:translateY(0)scale(1)}}.custom-select-option{cursor:pointer;color:var(--text-main);align-items:center;gap:8px;padding:11px 16px;font-size:.9rem;transition:background .15s;display:flex}.custom-select-option:hover{background:#eff6ff}.custom-select-option.selected{color:var(--primary);background:#dbeafe;font-weight:600}.custom-select-option:not(:last-child){border-bottom:1px solid var(--border-color)}.custom-select-dropdown::-webkit-scrollbar{width:4px}.custom-select-dropdown::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:2px}.custom-select-dropdown.portal{z-index:9999;min-width:160px;position:fixed}